Archives : Adam Odessky

a new way to use speech to improve customer service

published on 2010/11/09 by Adam Odessky

By now pretty much everyone has interacted with a speech based customer service system over the phone. And the results have been mixed; some people like the fact that you can just tell it your issues and it finds a solution quickly, while other dislike it because its misrecognitions are annoying and its tone patronizing. ...

a new way to use speech to improve customer service

Enterprise Augmented Reality - An augmented marketing ploy or substantive reality?

published on 2010/08/30 by Adam Odessky

with new smart devices, every employee and every physical object can either be a sensor reader, sensor receiver, or a sensor transmitter, all continuously connected to the internet...

Enterprise Augmented Reality - An augmented marketing ploy or substantive reality?