Archives : September 2009

Orange Business TV tour in the US (1st leg: Atlanta)

published on 2009/09/22 by Yann Gourvennec

We have embarked on a series of webtv interviews with some of our key Orange people at Atlanta, Ga. This is only the first leg of the journey in which we will spend three days Joel, the man behind Orange Business TV (left) is fine tuning his brand new HD digital camera within the board meeting room in the Orange Business Atlanta office, minutes before an interview with Ken Prock, Head of North American Regional Operations. Ken gave us a very interesting interview explaining how Orange Business works from the inside from a client service point of view. He namely...

Orange Business TV tour in the US (1st leg: Atlanta)

Telecom Services Excellence in Customer Care -- Who Cares?

published on 2009/09/21 by Christiane Tran

The Orange Business Services Strategy to Manage by Customer Loyalty IndexIn the current economic climate Customer Care is more important than ever before.Customers face various uncertainties and they need to be assured of the quality of their suppliers: trust is key.The most important corporate priority is to deliver outstanding Customer Care.Ensuring Customers expectations are met and an exemplary end-to-end experience provided all of the time generates and maintains their loyalty.This matching of expectations with experience should be regularly checked and enhanced throughout the development of Customer relationships. Quality of service and Customer Care are increasingly significant factors in the quality-price...