Archives : Christiane Tran

Telecom Services Excellence in Customer Care -- Who Cares?

published on 2009/09/21 by Christiane Tran

The Orange Business Services Strategy to Manage by Customer Loyalty IndexIn the current economic climate Customer Care is more important than ever before.Customers face various uncertainties and they need to be assured of the quality of their suppliers: trust is key.The most important corporate priority is to deliver outstanding Customer Care.Ensuring Customers expectations are met and an exemplary end-to-end experience provided all of the time generates and maintains their loyalty.This matching of expectations with experience should be regularly checked and enhanced throughout the development of Customer relationships. Quality of service and Customer Care are increasingly significant factors in the quality-price...