Archives : collaboration

Is this the end of email?

published on 2011/12/19 by Stewart Baines

Thierry Breton, CEO of Atos and formerly CEO of France Telecom, believes that email is clogging up Atos' arteries. He plans to ban staff from using emails internally within just 18 months, arguing that they waste time and that most messages sent and received are irrelevant. Breton would prefer his staff to use instant messaging and a social networking-style interface instead....

Is this the end of email?

online industry roundtable: how is collaboration changing with cloud computing?

published on 2011/10/25 by Katie DeTitta

Join industry experts on Wednesday, October 26th at 9AM EDT/15:00 CET for a live roundtable discussion on Collaboration as a Service. Participants include Camille Mendler of Informa Telecoms & Media, Eric Schoch of Cisco, and Cedric Parent of Orange Business Services. ...

online industry roundtable: how is collaboration changing with cloud computing?

moving beyond video calling

published on 2011/08/02 by Adam Odessky

Video calling and conferencing is still all the rage. People can now video call from PCs, mobile phones, and tablets. But outside of seeing your grandma's or business partner's face and having a visual reconnection, video calling just is not much more useful when compared with voice calling. So why are technology companies focusing so much of their time and energy on it? ...

moving beyond video calling

Unmasking the collaboration myth

published on 2011/07/12 by Stewart Baines

All those collaboration tools that have been developed over the years may not make your team more effective. Gartner has said that collaboration initiatives often fail because people hold some basic misconceptions about the collaborative process. What are those myths? ...

Unmasking the collaboration myth

Rich interactions underpin customer interaction lifecycle

published on 2011/06/15 by Stewart Baines

Until recently the customer relationship lifecycle was extremely simply. Companies simply advertised in a magazine or on TV, customers came to their shop or called their call centre and bought their product. Now, the lifecycle has become continual and multi-layered. At Orange Business Live 2011, Orange's Dan da Costa demonstrated a scenario involving car hire to illustrate the extremes to which the customer care lifecycle has developed. ...

Rich interactions underpin customer interaction lifecycle