Archives : telephony and VoIP

unified communications: the new Holy Grail ?

published on 2011/01/06 by Thierry Charvet

Unified communications is helping financial institutions evolve beyond the focus on devices towards a new approach that centres on users and communities....

unified communications: the new Holy Grail ?

Apple is in the Enterprise

published on 2010/12/02 by Rob Evans

The need for IT support within the Enterprise is an interesting topic as some people believe that as more tech aware employees (Gen Y?) enter the workforce the need for IT support will shrink. We've all ready read about how the voice strategy is influenced by the users, but it's now becoming clear that users are setting the agenda for mobile handset choice too. If you step back a few years a corporate handset was a pretty basic Nokia handset (remember the 6310i) that was pretty much on a par with what consumers bought as well (I remember having two......

Apple is in the Enterprise

New generation of phone authentication

published on 2010/09/29 by Anthony Plewes

Reliable and rapid authentication continues to be a challenge for businesses and individuals over the phone or with online services. We speak to Simon Jones a consultant with the Orange Business Services customer service team about the problems of authentication over the phone and some of the initiatives Orange is working on to overcome them....

New generation of phone authentication

Where Microsoft OCS meets Standards based Video, a preview on Lync 2010

published on 2010/09/15 by Jako Boonekamp

Microsoft is soon on release Wave 14, Communication Server 2010, now named Lync, a big leap into the voice world. But is that leap also on the video side? ...

Where Microsoft OCS meets Standards based Video, a preview on Lync 2010

Growing UAE telecoms market contributes 5% of national GDP

published on 2010/06/14 by Stewart Baines

The UAE's telecoms market is set to grow in value by US$3.2 billion this year, representing an annual growth rate of 20%, the country's telecoms regulator, TRA, has stated. Smart devices have been identified as being at 'the leading edge' of that growth, says Mohamed Nasser Al Ghanim, director general of TRA. Al Ghanim added that the country's telecoms market has already grown in value from AED30 billion in 2005 to reach a current value of AED60 billion."We want the market to thrive and will only create regulation where their is dominance," said Al Ghanim. "We want to develop a......

Growing UAE telecoms market contributes 5% of national GDP